How to Connect Zendesk and Jira

This articles explains how you can automatically create a support tickets every time you receive a negative review on your Zendesk or Jira account.

With Localyser's many integrations, you can now connect your Zendesk or Jira accounts and automatically generate a customer support ticket every time you receive a negative reviews.

Before you set up the integration, you need the following:

  1. A valid Zendesk or Jira account with a project already created.
  2. You must have Admin permission roles on Localyser.

Then head over to Settings, Other from the left hand menu and find the Integrations tab. Click on Add new and select Zendesk or Jira from the drop down menu and click on Connect. From there, follow the on-screen instructions as follows:

  1. Enter your Zendesk or Jira API Key (a help link where to find this is shown).
  2. Add the Zendesk or Jira server (e.g., or
  3. Enter your Email (the email used on Zendesk or Jira account).
  4. Click Submit to go to the next page (see screenshot below) and select
  1. Select the Contact or Project list you added on Zendesk or Jira.
  2. Selecting the type of reviews you want to send (in this case select Negative).
  3. Select All Sources or only a few review platforms (e.g., Google, TripAdvisor and/Feedback).
  4. Indicate if you want all review types to be sent (e.g., with text, without or all).
  5. Finally, select the Brand and Regions if applicable (note that you can have multiple integration for each brand/region connected to separate projects).
  6. Click Submit again and you're all set.

Lastly, be sure to test the integration for a few days to make sure that the tickets are being created as you expect.