Why can’t I reply to some reviews?

This article highlights the scenarios where responding to customer reviews may not be possible on Localyser. It explains the reasons why certain review sites may not allow responses and identifies instances where reviews cannot be responded to, such as reviews deleted by the customer or feedback reviews without a provided email address.

Some review sites, like Talabat and Foursquare, do not provide the option to respond to customer reviews. As a result, you will notice that the Reply button is greyed out and unclickable on these platforms.

There are other situations where responding to reviews is not possible, including:

  • If a customer deletes their review, you will no longer be able to respond to it. The review will no longer be visible on the platform, making any potential response impossible.
  • In cases where a customer provides feedback without including their email address, it becomes challenging to establish direct communication. Without an email address, you won't have the means to respond to their review.

In such instances, it is important to be aware that the options for responding to reviews are limited. These limitations are determined by the policies and functionalities of the respective review platforms.