Why can’t I reply to some reviews?

Explains why some reviews can not be responded to.

Some review sites such as Talabat and Foursquare do not offer the option to respond to customer reviews. That is why you will see the Reply button greyed out and unclickable.

Some other instances where you can not respond to reviews include:

  • Reviews deleted by the customer.
  • Feedback reviews where the customer did not provide their email address.