What is online reputation management and who is it for?
Online reputation management is the practice of managing your online reviews at the location level. They typically involve a strategy to monitor and respond to reviews across the relevant review sites that your outlets are listed on. The most popular
| May 05, 2020
How to encourage customers to leave a review and the SEO benefit to your business
Before the digital era, we relied on friends, family and aquatints for testimonials; that’s old news now-a-days especially that we’re surrounded by online review sites such as Facebook, Google, TripAdvisor, Zomato and what have you.
| Apr 29, 2020
6 reasons why online reviews are important to your brand!
The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.
| Apr 07, 2020
8 Dos and Don’ts When Responding to Online Negative Reviews
In the age of customer reviews and digital word-of-mouth, how can a business participate in shaping its online reputation?
| Mar 17, 2020
How Bonded is Social Media with Online Reputation Management?
ORM means running the online conversation and owning it; its techniques and strategies to ensure that people find the right message you want delivered when they look for your brand online. So how is this different from Social Media Management?
| Feb 17, 2020
The best and worst ways to respond to online reviews
Here are few key protocols on how to handle the situation, because just responding isn’t going to cut it. It’s amazing what fine-etiquette may achieve.
| Jan 11, 2020
Can bad online reviews knock your restaurant to the ground?
Some restaurant owners seem to believe that any bad online review is a reflection on the quality of their business while others debate there is no such thing as bad press.
| Dec 09, 2019
Why People Trust Strangers When Buying Online
How many times have you surfed the online realm on a quest to hunt for positive reviews and feedback over a specific product or a service?
| Nov 12, 2019
How To Better Manage Your Online Listing Presence In The Middle East
In the hectic retail and food and beverage markets of the Middle East, the ability to get discovered in search results is necessary to both build and maintain a successful business or restaurant.
| Oct 15, 2019
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