Online reputation management is the practice of managing your online reviews at the location level. They typically involve a strategy to monitor and respond to reviews across the relevant review sites that your outlets are listed on. The most popular
| May 05, 2020
Before the digital era, we relied on friends, family and aquatints for testimonials; that’s old news now-a-days especially that we’re surrounded by online review sites such as Facebook, Google, TripAdvisor, Zomato and what have you.
| Apr 29, 2020
The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.
| Apr 07, 2020
In the age of customer reviews and digital word-of-mouth, how can a business participate in shaping its online reputation?
| Mar 17, 2020
ORM means running the online conversation and owning it; its techniques and strategies to ensure that people find the right message you want delivered when they look for your brand online. So how is this different from Social Media Management?
| Feb 17, 2020
Here are few key protocols on how to handle the situation, because just responding isn’t going to cut it. It’s amazing what fine-etiquette may achieve.
| Jan 11, 2020
Some restaurant owners seem to believe that any bad online review is a reflection on the quality of their business while others debate there is no such thing as bad press.
| Dec 09, 2019
In the hectic retail and food and beverage markets of the Middle East, the ability to get discovered in search results is necessary to both build and maintain a successful business or restaurant.
| Oct 15, 2019
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