A strong online presence is crucial for restaurants to build brand image, attract new customers, and maintain a competitive edge in today’s digital-driven dining market. By developing engaging websites, leveraging social media, utilizing digital marketing tools, and managing online reputation effectively, restaurants can foster customer loyalty, amplify brand awareness, and drive sustained growth through consistent, authentic, and strategic digital engagement.

Customer feedback is essential for restaurants to understand guest preferences, improve service, and stay competitive in Canada’s evolving culinary landscape. By using a variety of feedback methods—from online surveys and comment cards to in-person interviews and loyalty programs—restaurants can gather valuable insights that drive continuous improvement, foster loyalty, and enhance the overall dining experience.

This blog presents best practices for managing social media crises and negative reviews to protect brand reputation and build customer trust.

Review platforms like Google, Yelp, and Amazon influence consumer decisions by providing social proof and shaping business reputations. They build trust, improve SEO, and provide valuable feedback to businesses to refine their offerings.

Social proof is a powerful tool that can allow you to sway the consumption opinions of potential customers, before they even interact with your business.

the best online review management platform for your business will be user-friendly, integrated with all your customer review sites, equipped with reputation management automation features, adaptable to mobile devices, customizable to each of your brands, and offer great customer services.

Implementing your ORM strategy can start with monitoring, responding and reporting on online reviews from one platform such as Google. As your team becomes more comfortable with one tool, expanding your effort to more platforms is a good next step. 

With the right strategies, online reviews can be transformed into a powerful asset for business success. In this blog, we’ll explore the tactics marketers in these industries can use to turn online reviews into their most effective marketing tool.

Generative AI is rapidly becoming a game-changing solution that not only streamlines the process but also enhances the quality and consistency of customer interactions.

A person or a company's reputation can be easily damaged by a negative online review, a social media post, or any other digital content. As such, many businesses and individuals are turning to online reputation management solutions to help maintain their online reputation

As a manager of your brand’s online reputation, it can be overwhelming to track and reply to online reviews, report on your stores' star rating and volume of reviews to upper management and analyze them to provide actionable insight to the operations team. Therefore, you need to automate as many of the time-consuming and repetitive tasks as possible.

I have worked with hundreds of local businesses and multi-location brands over the past five years to help them manage their online reputation using our tool. In this process, we have seen many strategies that, if implemented correctly, can have a significant impact on store sales.

The top social media monitoring tools you need to know about for marketing purposes. See what channels they include and how to utilize these tools for your social media marketing.

All marketers should know these online reputation management statistics for 2022: Internet, reviews, social media, and search.

Is your franchise location aware of its online reputation? If you're unsure, check out our online reputation management strategy for franchises and their locations.

Restaurants depend on foot traffic to thrive. This article explains in detail how to measure foot traffic at any location.

A restaurant’s brand can help you engage customers and generate customer feedback. Research your competitors, establish your brand’s personality, and use the right channels. Don’t underestimate the power of reviews and learn more about restaurant branding.

Customer reviews have a direct impact on whether prospective customers decide to choose your restaurant from among the competition. It is imperative that you are aware of your customer’s feedback and the influence it has on your business and your online reputation.

Advice on how beneficial online reputation management can be for your restaurant business. Four benefits outlined in this article to help your business. 

Restaurants were among the sectors hardest hit by the COVID-19 pandemic, but many of them were also able to adopt online food ordering and curbside pickups. Nevertheless, they had to quickly adapt to the new norm of restaurant operations.

Have you ever heard the expression, "Google is now your homepage"? Well, for businesses with a physical location or store, such as restaurants, retail shops, and entertainment venues, your Google Maps Business listing has become your homepage.

Online reputation management is the practice of managing your online reviews at the location level. It generally involves a strategy to monitor reviews and respond to them on relevant review sites where your outlets are listed. The most popular platforms include Google, TripAdvisor, Yelp, Facebook, and Foursquare.

Have you ever thought about how important your frontline staff is in the review process? This blog will give you insight into just how important they are. Incorporate them in this process. Empower your staff and have a look at the tips this blog has included.

The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.

ORM means managing the online conversation and taking ownership of it; its techniques and strategies aim to ensure that internet users find the right message you want to convey when they search for your brand online. How is it different from social media management?

Online reputation management involves much more than burying negative information about you. Though it has a lot to do with risk management, it also presents abundant opportunities to proactively engage with your customers, stakeholders, and online community. Look after your online brand and be aware of reviews. 

Some restaurant owners seem to believe that any bad online review is a reflection on the quality of their business while others debate there is no such thing as bad press.

How many times have you browsed the internet looking for positive reviews and feedback about a particular product or service?

When it comes to the busy and crowded food and beverage industry, customer reviews and restaurant ratings can make all the difference in a business’s success.

Fake reviews, bad seeds, contaminated water, and expired milk all have one thing in common: they’re bad for your health—or for your brand, metaphorically speaking!

Have you ever thought about managing your Google Reviews? Is it even possible to turn off Google reviews? These are important questions to answer when thinking about your restaurant's online reputation management. 

Within one week of onboarding, the Foodmark marketing team was able to cut their time to responding to reviews drastically. With the out of the box email alert system, the team responsible never missed a singled review.

With just three months, one of Meraas famous restaurant in Dubai called Babaji in City Walk increased its reviews on Google by 100% leveraging Localyser's review generation campaign tool.