Implementing your ORM strategy can start with monitoring, responding and reporting on online reviews from one platform such as Google. As your team becomes more comfortable with one tool, expanding your effort to more platforms is a good next step.
Google Maps is one of the most popular platforms for customers to leave reviews about restaurants they have visited. A restaurant’s ranking on Google Maps can significantly affect its online visibility, which ultimately translates to more foot traffic and revenue.
A person or a company's reputation can be easily damaged by a negative online review, a social media post, or any other digital content. As such, many businesses and individuals are turning to online reputation management solutions to help maintain their online reputation
As the restaurant industry continues to evolve, multi-location restaurant groups are becoming increasingly popular. With multiple locations, these restaurants have the potential to reach a larger audience and increase their profits. However, marketing a multi-location restaurant group can be challenging due to the complexity of managing multiple locations and the need for consistent branding across all locations.
As a manager of your brand’s online reputation, it can be overwhelming to track and reply to online reviews, report on your stores' star rating and volume of reviews to upper management and analyze them to provide actionable insight to the operations team. Therefore, you need to automate as many of the time-consuming and repetitive tasks as possible.
The use of QR codes is a way to generate reviews and generate specifically review sites like Google reviews. Start improving your online rating by generating more positive reviews.
Online reviews are crucial to your online reputation and here are 10 reasons why reviews are so important for your brand.