Food isn't the only topic you should worry about responding to. Your service, takeout & delivery will also come up, here is how you can respond effectively. 

A guide to show restaurants how to get the Tripadvisor Certificate of Excellence. It is a pinnacle moment as we enter the revival of the hospitality and tourism industry to pay attention and showcase your restaurant with reviews and ratings.

Customer reviews have a direct impact on whether prospective customers decide to choose your restaurant from among the competition. It is imperative that you are aware of your customer’s feedback and the influence it has on your business and your online reputation.

Using an online reputation management tool is the best way to kickstart your reputation recovery. This blog gives you 9 steps on how to recover your online reputation. Reviews matter more than ever and having a recovery plan for when bad reviews come in is the best way to improve your online brand. 

It can be difficult responding to reviews, here are tips and suggestions when responding to negative reviews, neutral reviews and positive reviews. Review responses lead to a better online reputation. 

Have you ever thought about how important your frontline staff is in the review process? This blog will give you insight into just how important they are. Incorporate them in this process. Empower your staff and have a look at the tips this blog has included.