The direct response feature works only for Google and Facebook reviews. It allows you to respond directly on your dashboard without having to leave the page. Here are the steps:
Note: For the last step to work properly, you need to have your Google My Business/Facebook Business account connected to Localyser. To do so, click on Settings then Other from the side menu. Under the 3rd Party Login tab, connect the account that manages your business. Learn more in our Integrations & OAuth section.