Elevate Your Brand's Online Reputation with Ease

Managing reviews from multiple platforms can be overwhelming, we make it simple with one login. Our software automates the tracking, replying and analyzing reviews while helping you boost your star rating and increase your online visibility across multiple locations.

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Managing & growing online reviews is time-consuming and inefficient for multi-location restaurants

Time & Resources

Reviews are scattered across multiple platforms & hard to keep track of

Customer Attrition

Retaining & recovering unhappy customers is a leaky bucket

Online Discoverability

Ranking higher on Google is left to chance

87%

Don’t trust a business under 4-stars rating

Increase in sales from higher stars rating

Keep your online reputation under control

TRACK

Save Time and Resources Monitoring Online Reviews

Stay on top of reviews from major platforms like Google, Yelp, and TripAdvisor, as well as delivery apps like UberEats, Talabat, and Deliveroo. Our tool keeps you informed of the good, the bad, and everything in between, so you can spot trends early and address issues quickly.

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Receive a daily summary email of all your reviews.

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Monitor reviews across every location, franchisee, and language.

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View messages and comments from all your social media accounts.

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Easily search and filter reviews by brand, region, source and rating.

Get back 90% of your time by automating manual work of tracking reviews!

"Ease of use, having all reviews in one place and replying to them with just 2 clicks."

Mirjana S.

Operational Manager, Gastronomica

"Easy to use and implement and allows all your reviews to be monitored and responded to in one place."

Colin C.

Head of Marketing, Tacofino

REPLY

Effortlessly Manage Your Review Responses

Free up your time by automating responses to online reviews with the power of ChatGPT. Maintain your brand’s unique voice with our professionally crafted response templates.

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AI Generated responses tailored to your tone of voice in any languages.

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Track response rates and times across all locations effortlessly.

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Automatically reply to reviews with varied, authentic responses.

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Capture contact details to win-back unhappy customers.

Achieve 100% response rate and boost your ranking from day one!

"Ease of use, having all reviews in one place and replying to them with just 2 clicks."

Mirjana S

Regional Operational Manager, Gastronomica

BOOST

Boost Your Restaurant’s Star Rating

Your restaurant’s success depends on a stellar online reputation. Our Smart Feedback tool helps you generate more positive reviews than your competitors, enhancing your Google star rating.

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Begin with a single-question feedback page customized to your brand’s look & feel.

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Send email and SMS review requests to satisfied customers automatically.

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Gather customer emails and phone numbers while adhering to local privacy laws.

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Push customer profile data to your CRM and email marketing tools effortlessly.

Increase sales by improving your star rating by 30% within weeks!

A customizable display screen showing 5 emoji faces. Angry, disappointed, neutral, happy, and ecstatic

A smart phone screening highlighting a 4.5 star review

"We double our Google reviews within just one month"

Ahmet D.

Operations Director, Hafiz Mustafa

A message chat between an upset customer and a social media manager. They are offering a $5 coupon for recovery

A smart phone screen showing a $5 off coupon on their screen

"Dashboards are amazing at spotting negative reviews & allowing us to work instantly to Improve our reputation online."

Maria J.

Customer Experience Officer, Meraas

RECOVER

Turn Unsatisfied Customers into Loyal Fans

Reclaim lost opportunities by sending real-time coupon offers to unhappy customers. Get instant push notifications for complaints and start conversations to win them back.

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Receive immediate alerts for complaints on your phone.

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Capture customer feedback directly in-store with kiosk mode.

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Address issues as they arise with live chat.

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Enable frontline staff to resolve issues on the spot.

Turn up to 66% of lost customers into loyal ambassadors!

"Ease of use, having all reviews in one place and replying to them with just 2 clicks."

Mirjana S

Regional Operational Manager, Gastronomica

IMPROVE

Gain Deep Insights with AI-Powered Analytics

Harness the power of AI to evaluate how each store is performing and understand customer ratings across service, food, delivery, and value. Compare your online reputation score with your competitors.

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Quickly see how each store measures up in key areas.

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Get a summary of what’s going well and what needs improvement

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Compare your Net Promoter Score (NPS) against the industry average

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Discover your best and worst performing menu items

Fix operational issues Four Times faster!