Case Studies

Key Findings

Doubled Google reviews in 3 months (208 → 406)

1,000+ total Google reviews and climbing

Higher local SEO rankings driving more visibility

About Meraas

Dubai-based Meraas is a diversified developer and operator across multiple sectors, including retail, food, leisure, entertainment, hospitality, healthcare, and technology.

Its portfolio features some of Dubai’s most iconic destinations, such as City Walk, The Beach, and The Green Planet, along with popular restaurants like SIKKA Cafe, Butch Steakhouse, and Babaji — delivering unforgettable experiences for both residents and tourists.

The Challenge

With an expanding portfolio of restaurants, malls, and entertainment venues, Meraas wanted a consistent and scalable way to increase online reviews and boost star ratings across all locations.

While their outlets were already generating buzz through exceptional customer experiences, their existing method of manually asking customers to leave reviews wasn’t producing consistent results.

The team needed:

A simple process for customers to share feedback and post reviews online.
A data-driven approach to gain actionable insights from customer feedback.
A solution that worked across multiple locations and delivered results regularly.

The Solution

Meraas partnered with Localyser to implement a smart customer feedback tool powered by QR codes.

Here’s how it worked:

"Rate Us" Cards with QR codes were handed to every guest after purchase.
Guests scanned the code on their own mobile device.
They were taken to a simple one-question survey to rate their experience.
Positive feedback was seamlessly converted into online reviews on Google, Zomato, and TripAdvisor.

This frictionless process made it easy for customers to share their experiences and for Meraas to consistently generate more positive reviews.