Gathering and acting on customer feedback is essential for Canadian retailers to enhance shopping experiences. By leveraging surveys, social media, in-store interactions, and technology-driven solutions, businesses can continuously refine their offerings and demonstrate responsiveness to customer needs.

This blog presents best practices for managing social media crises and negative reviews to protect brand reputation and build customer trust.

Review platforms like Google, Yelp, and Amazon influence consumer decisions by providing social proof and shaping business reputations. They build trust, improve SEO, and provide valuable feedback to businesses to refine their offerings.

Social proof is a powerful tool that can allow you to sway the consumption opinions of potential customers, before they even interact with your business.

the best online review management platform for your business will be user-friendly, integrated with all your customer review sites, equipped with reputation management automation features, adaptable to mobile devices, customizable to each of your brands, and offer great customer services.

Implementing your ORM strategy can start with monitoring, responding and reporting on online reviews from one platform such as Google. As your team becomes more comfortable with one tool, expanding your effort to more platforms is a good next step. 

With the right strategies, online reviews can be transformed into a powerful asset for business success. In this blog, we’ll explore the tactics marketers in these industries can use to turn online reviews into their most effective marketing tool.

L'IA générative est en train de devenir une solution révolutionnaire qui non seulement rationalise le processus, mais améliore également la qualité et la cohérence des interactions avec les clients.

A person or a company's reputation can be easily damaged by a negative online review, a social media post, or any other digital content. As such, many businesses and individuals are turning to online reputation management solutions to help maintain their online reputation

As a manager of your brand’s online reputation, it can be overwhelming to track and reply to online reviews, report on your stores' star rating and volume of reviews to upper management and analyze them to provide actionable insight to the operations team. Therefore, you need to automate as many of the time-consuming and repetitive tasks as possible.

لقد عملت مع مئات الشركات المحلية والعلامات التجارية متعددة المواقع على مدى السنوات الخمس الماضية لمساعدتها على التحكم في سمعتها عبر الإنترنت باستخدام أداتنا. في هذه العملية، رأينا العديد من الاستراتيجيات التي إذا تم تنفيذها بشكل صحيح يمكن أن يكون لها تأثير كبير على مبيعات المتجر.

The top social media monitoring tools you need to know about for marketing purposes. See what channels they include and how to utilize these tools for your social media marketing.

Tous les spécialistes du marketing devraient connaître ces statistiques de gestion de la réputation en ligne pour 2022. Statistiques sur Internet, critiques, réseaux sociaux et recherches.

هل موقع الامتياز الخاص بك على علم بسمعته عبر الإنترنت؟ إذا كنت غير متأكد. تحقق من إستراتيجيتنا لإدارة السمعة عبر الإنترنت الخاصة بالامتيازات ومواقع الامتياز الخاصة بها.

Les restaurants dépendent de la circulation piétonnière pour prospérer. Cet article explique en détail la mesure du trafic piétonnier en tout lieu.

La marca de un restaurante puede ayudarte a aprovechar a los clientes y a generar comentarios de los clientes. Investiga a los competidores, establece la personalidad de tu marca y utiliza los canales correctos. No subestime el poder de las reseñas y obtenga más información sobre la marca de los restaurantes.

Customer reviews have a direct impact on whether prospective customers decide to choose your restaurant from among the competition. It is imperative that you are aware of your customer’s feedback and the influence it has on your business and your online reputation.

Advice on how beneficial online reputation management can be for your restaurant business. Four benefits outlined in this article to help your business. 

Les restaurants ont été parmi les secteurs les plus durement touchés par cette pandémie de COVID-19, mais nombre d'entre eux ont également pu adopter la commande de nourriture en ligne et les ramassages en bordure de rue. Néanmoins, ils ont dû s'adapter rapidement à la nouvelle norme d'exploitation d'un restaurant.

Avez-vous déjà entendu l'expression « Google est désormais votre page d'accueil » ? Eh bien, pour les entreprises ayant un emplacement physique ou un magasin, comme les restaurants, les magasins de détail et les lieux de divertissement, votre fiche Google Map Business est devenue votre page d'accueil.

La gestion de la réputation en ligne est la pratique qui consiste à gérer vos avis en ligne au niveau de l'emplacement. Ils impliquent généralement une stratégie visant à suivre les avis et à y répondre sur les sites d'évaluation pertinents sur lesquels vos points de vente sont répertoriés. Les plus populaires

Have you ever thought about how important your frontline staff is in the review process? This blog will give you insight into just how important they are. Incorporate them in this process. Empower your staff and have a look at the tips this blog has included.

The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.

L'ORM signifie gérer la conversation en ligne et s'en approprier ; ses techniques et stratégies visent à garantir que les internautes trouvent le bon message que vous souhaitez faire passer lorsqu'ils recherchent votre marque en ligne. En quoi est-ce différent de la gestion des réseaux sociaux ?

Online reputation management involves much more than burying negative information about you. Though it has a lot to do with risk management, it also presents abundant opportunities to proactively engage with your customers, stakeholders, and online community. Look after your online brand and be aware of reviews. 

Some restaurant owners seem to believe that any bad online review is a reflection on the quality of their business while others debate there is no such thing as bad press.

كم مرة قمت بتصفح عالم الإنترنت بحثًا عن مراجعات وتعليقات إيجابية حول منتج أو خدمة معينة؟

Lorsqu'il s'agit d'un secteur des aliments et des boissons très fréquenté et bondé, les avis des clients et les évaluations des restaurants peuvent faire la différence dans le succès d'une entreprise.

Les faux avis, les mauvaises graines, l'eau contaminée et le lait périmé ont tous une chose en commun : ils sont mauvais pour votre santé ou pour votre marque, métaphoriquement parlant !

Have you ever thought about managing your Google Reviews? Is it even possible to turn off Google reviews? These are important questions to answer when thinking about your restaurant's online reputation management. 

Within one week of onboarding, the Foodmark marketing team was able to cut their time to responding to reviews drastically. With the out of the box email alert system, the team responsible never missed a singled review.

With just three months, one of Meraas famous restaurant in Dubai called Babaji in City Walk increased its reviews on Google by 100% leveraging Localyser's review generation campaign tool.