A person or a company's reputation can be easily damaged by a negative online review, a social media post, or any other digital content. As such, many businesses and individuals are turning to online reputation management solutions to help maintain their online reputation

As a manager of your brand’s online reputation, it can be overwhelming to track and reply to online reviews, report on your stores' star rating and volume of reviews to upper management and analyze them to provide actionable insight to the operations team. Therefore, you need to automate as many of the time-consuming and repetitive tasks as possible.

I have worked with hundreds of local businesses and multi-location brands over the past five years to help them take control of their online reputation using our tool. In the process, we have seen several strategies that if implemented correctly can have a huge impact on store sales.

The top social media monitoring tools you need to know about for marketing purposes. See what channels they include and how to utilize these tools for your social media marketing.

Every marketer should know these 2022 online reputation management statistics. Internet, Review, Social media, and Search statistics. 

Are your franchise location's aware of their online reputation? If you’re unsure. Check out our online reputation management strategy for franchises and their franchise locations. 

Restaurants depend on foot traffic to thrive. This article dives into the details of measuring foot traffic in any location.

Restaurant branding can help you leverage customers and generate customer feedback. Research competitors, establish your brand personality and use the right channels. Do not underestimate the power of reviews and learn more about restaurant branding. 

Customer reviews have a direct impact on whether prospective customers decide to choose your restaurant from among the competition. It is imperative that you are aware of your customer’s feedback and the influence it has on your business and your online reputation.

Advice on how beneficial online reputation management can be for your restaurant business. Four benefits outlined in this article to help your business. 

Restaurants have been among the hardest hit sectors during this Covid-19 pandemic but many have also been able to adopt to online food ordering and curb side pickups. Nevertheless, they had to adopt quickly to the new normal of operating a restaurant

Have you heard the term "Google is now your home page"? Well, for businesses with a physical location or a store such as restaurants, retail and entertainment your Google Map Business listing has become your home page.

Online reputation management is the practice of managing your online reviews at the location level. They typically involve a strategy to monitor and respond to reviews across the relevant review sites that your outlets are listed on. The most popular

Have you ever thought about how important your frontline staff is in the review process? This blog will give you insight into just how important they are. Incorporate them in this process. Empower your staff and have a look at the tips this blog has included.

The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.

ORM means running the online conversation and owning it; its techniques and strategies to ensure that people find the right message you want delivered when they look for your brand online. So how is this different from Social Media Management?

Online reputation management involves much more than burying negative information about you. Though it has a lot to do with risk management, it also presents abundant opportunities to proactively engage with your customers, stakeholders, and online community. Look after your online brand and be aware of reviews. 

Some restaurant owners seem to believe that any bad online review is a reflection on the quality of their business while others debate there is no such thing as bad press.

How many times have you surfed the online realm on a quest to hunt for positive reviews and feedback over a specific product or a service? 

When it comes to the busy and crowded food and beverage industry, customer reviews and restaurant ratings can make the difference in the success of a business.

Fake reviews, bad seeds, contaminated water and expired milk, all have one thing in common, they’re bad for your health – or your brand metaphorically speaking!

Have you ever thought about managing your Google Reviews? Is it even possible to turn off Google reviews? These are important questions to answer when thinking about your restaurant's online reputation management. 

Within one week of onboarding, the Foodmark marketing team was able to cut their time to responding to reviews drastically. With the out of the box email alert system, the team responsible never missed a singled review.

With just three months, one of Meraas famous restaurant in Dubai called Babaji in City Walk increased its reviews on Google by 100% leveraging Localyser's review generation campaign tool.