Don’t let negative feedback ruin your confidence. Get your brand back on track with these steps on how to handle negative reviews. 

Food isn't the only topic you should worry about responding to. Your service, takeout & delivery will also come up, here is how you can respond effectively. 

Using an online reputation management tool is the best way to kickstart your reputation recovery. This blog gives you 9 steps on how to recover your online reputation. Reviews matter more than ever and having a recovery plan for when bad reviews come in is the best way to improve your online brand. 

It can be difficult responding to reviews, here are tips and suggestions when responding to negative reviews, neutral reviews and positive reviews. Review responses lead to a better online reputation. 

As a restaurant owner, your business’s reputation is one of your most important assets. It can take years to build a solid online reputation but only hours to lose it. Reviews can make or break a restaurant, so how do you improve and maintain a positive reputation? With an online reputation management checklist.

In the age of customer reviews and digital word-of-mouth, how can a business participate in shaping its online reputation?

Here are few key protocols on how to handle the situation, because just responding isn’t going to cut it. It’s amazing what fine-etiquette may achieve.

When it comes to online reputation management, the opinions vary, the experiences differ, the advices come in bulk! However, a sense of logic should forever be the overarching compass. The million-dollar question here is “should brands respond to each."

Fake Google reviews can damage your restaurant’s online reputation if left unchecked. If you find a fake review, follow the three steps listed in this blog to achieve success. 

The following is a set of “must haves” which customers seek to see when you are responding to them online.

Have you ever wondered what makes a good review? Here are 5 examples of positive reviews and the reason behind what makes it a good review. As well, we provide helpful responses to these positive reviews.