Updates and Releases

Localyser's new Customer Care product gives multi-location restaurant and hospitality teams one dashboard for every guest complaint. Tickets are created automatically from reviews or logged manually, then assigned and moved from Open to In Progress to Resolved. Teams can message guests securely through the Recovery Form, share internal-only notes, and track every action in a time-stamped activity log. The result: faster, more consistent resolution.

Localyser helps multi-location hospitality and retail brands manage their online reputation from one dashboard — centralizing reviews, responses, and customer engagement in a single place. This article covers how Localyser's Review Responding tools turn customer feedback into a competitive edge: pulling reviews into one place, surfacing what matters most, and making fast, consistent responses easy at scale — building trust and loyalty without extra operational work.

Localyser gives multi-location brands a clear view of their competitive position and customer experience by combining competitor benchmarking with AI-powered review analysis in one platform. By comparing locations against competitors and automatically uncovering customer sentiment, Localyser helps teams identify gaps, track trends, and take action to improve reputation and performance.

Localyser helps multi-location hospitality and retail brands manage their online reputation by centralizing reviews, social media engagement, and local SEO in one dashboard. This article covers the Overview Report — your command center in Localyser (Reports > Overview) — which aggregates data from all review platforms into one view. Track ratings, response KPIs, and sentiment trends, compare locations on a leaderboard, spot gaps, and replicate success brand-wide.

Localyser helps multi-location hospitality and retail brands manage their online reputation by centralizing reviews, social media engagement, and local SEO in one dashboard. This article covers Net Promoter Score (NPS), the gold-standard loyalty metric ranging from -100 to +100. Localyser calculates it by sorting star ratings into Promoters (5 stars), Passives (3-4 stars), and Detractors (1-2 stars). A positive score is good; above 50 is considered world-class.

Localyser helps multi-location hospitality and retail brands manage their online reputation by centralizing reviews, social media engagement, and local SEO in one dashboard. This article covers the Localyser Reputation Score, a holistic indicator of your brand's online health. It combines review quality, engagement, visibility, and responsiveness into one clear, easy-to-understand snapshot of overall performance and progress.