Did you know that 90% of people will have checked your online reviews before setting foot in your establishment?
The reality is that the importance of online reviews can’t be ignored—they’ve replaced word of mouth when it comes to credibility. Not only that, but online reviews can be seen pretty much anywhere, social media platforms, review sites, and Google My Business. That means that someone in California can read the reviews of your restaurant or business in Maine before taking a trip, for instance. Online presence is everything!
Online reputation management strategy gives a business the ability to have substantial control over its reputation online. It can help you respond to your reviews, save time by being alerted to new reviews, generate more reviews—including more positive ones, boost sales and entice potential customers. Let's look at four benefits of reputation management and how they can help your business.
Online reviews influence more than 67% of purchases. This can have a positive or negative effect: Good customer reviews will encourage people to visit your business and bad reviews will discourage them from frequenting your establishment. Customers, though, don't necessarily want to see all positive reviews. In fact, according to one study, more than 85% of shoppers went looking for bad reviews. Shoppers looking for negative content typically spent five times more time on the site and had an 85% conversion rate. This might sound strange, but it's because most people don't trust a company with nothing but five-star reviews.
Three things consumers look for are:
Online reputation management services can help you respond to the dreaded bad review. Business owners often think a few negative content and reviews will ruin their business. If you have ten reviews and six are negative, that's possible. If you have 175 reviews and six are bad, that's far less likely. Customers want to see that a business has responded to the negative review. They check to see how the complaint was addressed, the solution offered, and the attitude of management. Having a tool from an online reputation management company will notify you of all your reviews (good or bad), so you can respond.
Running a business in any industry, including food and beverage, means juggling multiple responsibilities. Staffing, health and safety, customer service, supply management, quality control, growing your market share, and looking after social media accounts are very demanding tasks. Having to monitor over 50 sites for reviews of your business can be overwhelming.
Online reputation management can make watching your reviews one of the most manageable parts of your job. A significant benefit of our online reputation management service, Localyser, is its integration with over 70 sites, including Google, Yelp, Tripadvisor, and Zomato. An online reputation management system will gather your reviews from all these sites and notify you of new reviews and positive content. You will save an incredible amount of time by not having to search these sites yourself.
One challenge the restaurant industry and other businesses face is that less than half of customers or consumers leave reviews. Having no reviews can be as bad for your business as having negative feedback. People might question your very existence and public image. Fortunately, businesses can use online reputation management to encourage customers to leave reviews and improve their online image. Using a review gathering tool from an online reputation management service can help your business generate more reviews to increase its online image. And the more reviews you have, the higher your potential ranking, because of the likelihood that the majority of them will be positive. More reviews boost credibility, too, since it means more people have used the services or products your business offers.
Sharing your a positive restaurant review on your social media profiles is a great way to improve your online content. Sharing customer experience stories as social media posts encourages others to share your posts and creates an online domino effect of your establishment being seen and thought about. It is all about digital marketing these days.
The potential to increase sales is the best part of employing a service to manage your online reputation. Every business wants to increase its bottom line by improving sales. Positive reviews will be read by 90% of customers. This leads to a positive reputation. If your company has a positive rating, this will impact 67% of customers who say that online reviews influence their buying decision. The benefits to your business are :
An excellent online reputation will have a positive impact on your sales and profitability.
Whether you run a large business with many locations or have a local business, you can easily increase your sales and manage your online presence with a simple restaurant review. The benefits of online reputation management software for local companies are as significant as online reputation management software for companies with multiple locations. To learn more, be sure to book a demo with Localyser. You’ll discover how we can help your business thrive in the online world including social media marketing, customer feedback and a positive business reputation.
The voice of the consumer has never been more important, nearly 75% of all internet users are active on social platforms and channels, according to various studies; they are using the likes of Google and TripAdvisor.
Here are few key protocols on how to handle the situation, because just responding isn’t going to cut it. It’s amazing what fine-etiquette may achieve.
As a restaurant owner, your business’s reputation is one of your most important assets. It can take years to build a solid online reputation but only hours to lose it. Reviews can make or break a restaurant, so how do you improve and maintain a positive reputation? With an online reputation management checklist.