Features & Solutions
AI Response Automation
True "hands-free" auto-responses for 4 & 5-star reviews.
Manual "AI Assistant" requiring human approval for every post.
Positive Review Boost
One-click review generation via Custom QR codes.
Limited review solicitation capabilities, mainly focused on post-interaction feedback.
Customer Complaint Recovery
Instant alerts + guided workflows to win back customers.
Ticket-based complaint handling focused on response management rather than proactive recovery.
Social Media Management
Unified inbox to manage all DMs and comments in one place.
Centralized inbox focused on customer service conversations, not full social engagement management.
AI Sentiment Analysis
Simple, actionable insights on exactly what to fix.
Sentiment categorization designed to help support teams triage tickets.
Feedback Surveys
Fully customizable, on-brand survey builder.
Standard survey templates.
Competitive
Benchmarking
See exactly where you rank against competition, at a glance.
No native competitive reputation benchmarking.
Staff Facing AI Summary
Simple "To-Do Lists" sent to managers to drive action.
Internal ticket summaries focused on agent performance and response quality.
Companion Mobile App
Streamlined app designed for quick replies on the go.
Mobile access primarily designed for ticket monitoring and agent replies.
Listing Management
Real-time bulk syncing across all platforms.
No dedicated listing management functionality.
Integrations
Available for all North American platforms (Google, Yelp, Tripadvisor, and more), and all MENA platforms (Talabat, Deliveroo, Keeta, and more).
Integrations centered around customer support tools and messaging platforms.