How do you respond to a bad Google review? What about a positive one? Or all of the neutral reviews in between?
We’ve got you covered with the best practices for responding to reviews: From one-star and neutral reviews to five-star positive feedback, here’s how to respond to reviews the right way.
Other than Google reviews, Yelp ratings are crucial for restaurant owners; tied for top place, restaurants make up 18% of all 224 million reviews on the platform. And the way you reply to reviews matters—restaurants that can add a half-star rating to their Yelp page are 19% more likely to fill their dining rooms during peak hours.
Follow these best practices for responding to reviews and see the power of positive reviews firsthand.
No one wants to wake up in the morning only to find their restaurant received a bad review, but it happens to the best of us. Here’s how to reply to a one-star review.
When responding to negative reviews, focus on:
The best responses to bad reviews consist of:
While neutral reviews aren’t the worst thing that can happen to your restaurant, nothing beats five stars. Here’s what you can do to mitigate any damage from ratings that aren’t quite positive or negative.
When commenting on neutral reviews, it’s important to:
The best responses to neutral Google reviews contain:
You’ve added another five-star Google review or Yelp rating—great! But the work’s not done yet. Here’s how you can earn repeat business and bring in new customers by responding to five-star reviews.
When you reply to positive reviews, make sure that you:
The best responses to positive customer reviews include:
When writing customer review responses, it’s important to remember that they will influence the way that future customers see your restaurant. Your restaurant’s online reputation relies not only on what customers are saying about you, but also on how you handle business review responses. Following these best practices for responding to reviews is a great first step, but what’s next?
Localyser is a premier online reputation management platform designed for restaurants. We can help you monitor your reviews across the web, respond to reviews in a single click, and generate more positive reviews. Get your demo today and see how Localyser can help increase your restaurant’s star rating.
The following is a set of “must haves” which customers seek to see when you are responding to them online.
In the age of customer reviews and digital word-of-mouth, how can a business participate in shaping its online reputation?
There are multiple ways that restaurants handle their online reviews across different platforms. We’ve looked at all of these different methods and put together this ultimate guide to monitoring, responding and analyzing reviews.