Online reviews play a crucial role in retail, influencing customer perceptions and purchasing decisions. Positive comments build credibility, while negative reviews, if not handled properly, can damage a brand's reputation. Responding to reviews helps maintain a strong connection with customers and strengthen brand loyalty.
All marketers should know these online reputation management statistics for 2022: Internet, reviews, social media, and search.
Is your franchise location aware of its online reputation? If you're unsure, check out our online reputation management strategy for franchises and their locations.
Getting good reviews on Tripadvisor is attainable if you use email/sms, stickers, widgets, review express, through your own review responses. Tripadvisor reviews are helpful to any online reputation brand.
You might be questioning why your business is not showing up on Google. Google My Business will have your business show up on search results related to your location, products/services, and industry. Insight on how to get your business to show up.
Read about how the Google algorithm asses your review responses and understand the human element by simplifying the responding process. Learn how to properly respond to reviews and understand how review recency, diversity, and quantity help your SEO.
Don’t let negative reviews shake your confidence. Get your brand back on track with these steps on how to handle negative feedback.
