Online reviews play a crucial role in retail, influencing customer perceptions and purchasing decisions. Positive comments build credibility, while negative reviews, if not handled properly, can damage a brand's reputation. Responding to reviews helps maintain a strong connection with customers and strengthen brand loyalty.
Les avis clients sont très influents et peuvent augmenter les ventes davantage que la publicité payante, mais il peut parfois être difficile d'obtenir de bons avis en ligne.
Tarik Qahawish –founder & CEO of Localyser – was recently interviewed by DubaiEye radio station Business Breakfast morning show during which valuable insights were shared from analyzing over 1 million reviews.
The following is a set of “must haves” which customers seek to see when you are responding to them online.
