Customer Care

TL;DR

Customer Care is Localyser's new ticketing dashboard. It pulls every guest complaint and review into one place, creates tickets automatically from reviews, and lets your team assign, chat with guests and resolve issues with a full audit trail. Multi-location restaurant groups get faster, more consistent resolution.

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Introducing Customer Care: Turn Every Complaint Into a Resolved Ticket

Every restaurant group knows the feeling. A guest leaves a frustrated review, another calls the location to complain, and a third mentions a problem to a server on the way out. Feedback is coming in from everywhere, and without a system, some of it slips through the cracks.

Customer Care is Localyser's new ticketing product, built for multi-location restaurant and hospitality teams. It gives you one dashboard showing every piece of customer feedback, from the moment it's flagged to the moment it's resolved.

One dashboard, every ticket

Customer Care brings all your complaints and reviews into a single view. A status overview at the top shows your tickets at a glance, sorted into Open, In Progress, Resolved and Closed. Click any status to filter the table below. Each ticket shows the original customer feedback, who flagged it and who owns it.

Tickets create themselves from reviews, so your team doesn't have to copy anything over. If a guest complains in person or over the phone, you can log it manually with the Create ticket button.

Resolve issues where the conversation happens

Open any ticket and you get a workspace built for resolution:

• Reach guests securely. If a ticket comes from a review with no contact details, reply to the review with Localyser's Recovery Form. The guest can then share their email or phone number safely, and you can message them directly from the ticket.
• Keep your team aligned. Internal notes are visible only to your team, so managers and support staff can share context without the guest seeing it.
• Assign clear ownership. Every ticket has an assignee, a priority and a status, so everyone knows who is handling what.
• See the full history. A time-stamped activity log records every action, status change and note.

Why it matters

• Faster resolution. Nothing gets lost, and every ticket has an owner.
• More consistent service. Every location follows the same process, whether you run 10 venues or 100.
• Full accountability. The audit trail shows exactly what happened and when.

Customer Care turns guest complaints into a repeatable process, so the guests who had a bad experience are the ones you win back.

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